Money Back Guarantee refers only to Remote Computer Repair Services. The Money Back Guarantee is not valid for In-Home or In-Store Services. FixBot will make every reasonable attempt to troubleshoot, analyze, assess, correct or otherwise fix your computer or network problem remotely via an internet connection. Remote services are guaranteed for five (5) days. If there is a problem with any of our services, you must notify FixBot within the aforementioned time period, we will work to remedy your issue promptly.

FixBot will not charge you, the consumer, if FixBot cannot create an online connection with your computer in attempt to provide remote computer support services. If FixBot is able to create an online connection to your computer, but is unable to resolve your computer problem remotely, you, the consumer, will not be liable for time spent by FixBot in an attempt to correct a problem.

Any refunds due to you, the consumer, will be credited back to the customer as a credit card refund to the account number utilized for the original transaction or as a Fixbot company refund check, at Fixbot's discretion, within thirty (30) calendar days. The waiver of any fees or charges lies solely at the discretion of FixBot.