Privacy Policy

The following privacy policy describes the privacy process for FixBot, services provided at your home or office, at FixBot stores, call centers, and www.GOFIXBOT.COM. This privacy policy describes how FixBot Technicians will collect and use your information. All information provided to FixBot may be shared with FixBot parent companies. When you provide a FixBot Agent with your personal information, you consent to the information practices described in this policy.
This privacy policy may not apply to web sites that are accessible through the WWW.GOFIXBOT.COM. WWW.GOFIXBOT.COM may contain links to other sites operated by third parties including, but not limited to, third-party sites that display FixBot trademarks. We encourage you to read the privacy policies of those other sites to learn how they collect, use, share and secure your information.
This privacy policy applies exclusively to FixBot operations within the United States.
To make reading through our privacy policy easier, we have detailed questions and answers below that you may find helpful in understanding our Privacy Policy:
WHAT INFORMATION DOES FIXBOT COLLECT FROM ME?
We may collect personal information such as your name, mailing address, phone number, email address, credit card number and other billing information, depending on the type of transaction.

WHEN DOES FIXBOT COLLECT INFORMATION FROM ME?
While interacting with the products or services available from FixBot, you may be asked to provide personal information. For example, you may be asked to provide personal information when you call to schedule services at your home or office, bring your equipment for service, purchase products, contact FixBot by telephone with a question or inquiry, initiate a chat session, participate in a sweepstakes, promotion or survey, and/or participate in other activities with FixBot entities.

HOW IS MY INFORMATION USED?
FixBot uses the information you provide in order to fulfill requests for services or information; provide customer services; administer sweepstakes, promotions or surveys; offer new products or services; improve the effectiveness of WWW.GOFIXBOT.COM, marketing endeavors and offers; conduct research and analysis; send marketing communications; or perform other business activities.

DOES FIXBOT SHARE MY PERSONAL INFORMATION WITH OTHERS?
FixBot does not sell or rent your personal information to third parties. FixBot may need to share your personal information with certain third parties such as our service providers and other representatives for limited purposes. For example, FixBot may share personal information with third parties to perform services such as sending FixBot marketing communications, servicing products, conducting research, analysis or administering surveys, sending regular mail and email on behalf of FixBot, processing credit card payments, administering sweepstakes, providing call center services, data storage and hosting services.
The third parties with whom FixBot conducts business are only authorized to use your information to perform the service for which they were hired. As part of the agreement with them, they are required to take reasonable measures to ensure your personal information is secure.
FixBot may also share your personal information with companies who have referred you to FixBot for goods and services, or have provided space in their store locations for FixBot to offer its goods and services, or have allowed FixBot to have a presence on their web sites.
From time to time, FixBot may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. FixBot also reserves the right to report to law enforcement agencies any activities that FixBot, in good faith, believes to be unlawful. FixBot may share certain personal information when FixBot believes that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. FixBot may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.

DO I HAVE CHOICES REGARDING THE USE OF MY INFORMATION FOR MARKETING PURPOSES?
FixBot is an opt-out organization. Once FixBot receives your information, FixBot may send you marketing communications that contain valuable offers, promotions and other content. You always have the ability to opt-out of receiving future marketing communications from FixBot.
To change your status with respect to receiving marketing communications from FixBot, you may

1) Follow the directions on a marketing e-mail or direct mail marketing communication from us. Marketing communications from FixBot will tell you how to stop receiving them.

2) Call 1 888 835 3745, request to opt-out of marketing communications and provide your current contact information.

3) Send an email with your current contact information to info@www.GoFixBot.Com.

4) Send a request with your current contact information to FixBot, Unsubscribe, AddressXXXX.
If you send an email or letter request, please include your full name, address, phone number and email address and indicate specifically what type of marketing communication(s) (for example, email, direct mail and / or phone) you wish to stop receiving. This helps identify you correctly in FixBot systems so Technicians can accurately process your request.
FixBot will take the appropriate steps to implement your request to opt-out of receiving marketing communications. Please note that due to production, mailing and system timelines, in order to remove you from FixBot marketing lists, it may take up to ten business days for emails, 30 calendar days for phone calls and six weeks for direct mail.
Until the change takes effect, you may still receive marketing communications from us.
Also, please note that even though you may have requested not to receive future marketing communications, you may still receive business-related communications such as appointment confirmation calls, billing information or other organization-related communications. In addition, opting out of FixBot marketing communications does not impact your marketing preferences with the FixBot parent company. You must contact the FixBot parent company directly if you wish to stop receiving other marketing communications.
If you have never provided your personal information and would like to be added to our marketing list, please use the contact information above.

HOW DO FIXBOT TECHNICIANS SECURE MY PERSONAL INFORMATION?
SECURITY
Whether you are receiving services or purchasing products in FixBot locations, using WWW.GOFIXBOT.COM, having services performed at your location, or contacting the FixBot call center, FixBot has security measures in place and take reasonable precautions to protect against the loss, misuse and unauthorized access of your personal information under FixBot's abilities. This includes personal information that you provide in order to complete a purchase. FixBot cannot ensure or warrant the security of any information you transmit by email, and you do so at your own risk.
Please note: While FixBot is able to protect personal information that is provided during the course of business, FixBot cannot take responsibility for data loss on the products or systems serviced. You will need to ensure your data has been removed or backed-up in order to safeguard this information.
REMOTE ACCESS
FixBot offers remote access service to assist in diagnosing and resolving system issues. This process allows a FixBot Agent to remotely access your computer to determine the problem and either repair it or provide advice on what options are available to fix the issue. By taking advantage of this service, you are giving permission to a FixBot Tech to log into your computer, which may contain personal information. A FixBot Agent will only search your computer to determine the cause of the problem and will attempt to limit their interaction with your files to a minimum. It is your responsibility to ensure all of your files, especially those containing personal information, are secure to prevent any type of data loss or corruption.

DOES FIXBOT USE COOKIES OR OTHER TECHNOLOGIES TO COLLECT INFORMATION ABOUT ME?
A cookie is a small data file that a web site or email may send to your browser, which may then be stored on your hard drive. FixBot web sites and emails may use cookies to create a more personalized user experience for visitors to our site. Cookies simulate a continuous connection - they let FixBot remember information about your preferences and session.
FixBot uses a third party to place cookies on your computer to collect non-identifiable personal information. Although these cookies may contain a unique user ID, they do not collect or store any of your identifiable personal information.
The FixBot web server automatically collects clickstream information such as the address, or URL of the web site that you came from before visiting WWW.GOFIXBOT.COM, which pages you visit on WWW.GOFIXBOT.COM, which browser you used to view WWW.GOFIXBOT.COM and any search terms you may have entered on WWW.GOFIXBOT.COM, among other things. WWW.GOFIXBOT.COM may also use other technologies to track which pages of FixBot sites visitors view. This anonymous clickstream data helps us understand how visitors use FixBot sites and helps us continuously deliver a better customer experience on our sites.

HOW CAN I UPDATE MY INFORMATION?
FixBot wants your information and marketing preferences to be accurate and complete. FixBot provide several different methods for you to update your personal information. To update your information, call 1 888 835 3745, or send a request to: info@FixBot.com or FixBot, Attention: List Manager, Unsubscribe, AddresXXXX.
If you send an email or letter request, please include your current contact information and the requested changes you would like made.

DOES FIXBOT COLLECT INFORMATION FROM CHILDREN?
FixBot will not knowingly or intentionally collect personal information online from any person under the age of 18.

WHOM MAY I CONTACT IF I HAVE QUESTIONS OR CONCERNS ABOUT THE PRIVACY OR SECURITY OF MY INFORMATION?
Please contact our List Manager to report any known or suspected privacy or security breaches or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may call 1 888 835 3745, or send a request to: info@www.GoFixBot.Com or FixBot, Attention: List Manager, Unsubscribe, AddressXXXX.

WILL THIS PRIVACY POLICY CHANGE?
Because FixBot will continue to put in place new technologies and develop the services and products provided, this policy is subject to change. If there are changes or additions to this privacy policy, we will post those changes on WWW.GOFIXBOT.COM. If we change our information practices or this privacy policy in a way that your personal information may be used or shared in a different manner, FixBot will notify you and provide the opportunity to opt-out of having your information used or shared in that new manner.

Effective As Of: January 1, 2007