Questions & Answers

What is FixBot about?
FixBot's sole mission is to fix all computing/networking issues for consumers and small businesses, while providing unparalleled service! FixBot specializes in computer setups& security, wireless networking, computer repair & upgrades, data backup as well as other related services. FixBot offers 2 convenient ways to get help; FixBot comes to your home or office, or through remote Internet access. (Please note that not all services can be performed through remote Internet access.)

Do you guarantee your service?
Service is what FixBot is all about! If you're not completely satisfied with our service, please contact FixBot immediately (1 888 835 3745, help@gofixbot.com). We guarantee our In-Home/Office services for 30 days. Remote services are guaranteed for 5 days. If there is a problem with any of our services, you must notify FixBot within the above stated time period, we will work to remedy your issue quickly and at no additional cost. For details, please see the FixBot Terms of Service. FixBot's job is not done until you are completely satisfied!

What forms of payment does FixBot accept?
We accept most major credit cards, check, cash, and FixBot Gift Cards.

What should I bring when dropping off my computer for service?
For laptop service, bring both your power cable and the system discs that came with the computer. For service of a desktop PC, bring your system discs.

What do I need to know before FixBot visits my home or office?
A person at least 18 years of age must be present during the entire time period that services are provided. FixBot must have: full access to the computer(s) and/or peripheral(s) to be serviced, your consent and cooperation to enter your residence or business, a safe working environment, working space and electrical power.

What can I expect when a FixBot visits my home or office?
FixBots are required to provide proper identification (FixBot ID) at the time of arrival at your home or office. All FixBots are highly trained to solve all of your computing issues. FixBot will ascertain the information about your specific issue by asking you a few simple questions. Once the issue has been fixed, FixBot will provide you with a verbal and written report of the actual issue as well as the steps taken to resolve the situation.